Operations Management In Changing Times

Hilton Trinidad and Conference Centre, Port of Spain,
10th-12th June 2024

Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

Overall Aim

To perform this function effectively, Operations Managers need to fulfil a number of responsibilities, for examples:

  • Aligning the operation’s strategy to the company strategy – developing a clear vision of how the operations should support the company’s long-term objectives; it also means translating goals into implications for performance objectives in terms of quality, speed, dependability, flexibility and cost.
  • Deploying the operations strategy – operations management is often characterised by the need to make decisions both frequently and quickly, so it is necessary to have a framework to guide decision making; that is the role of operations strategy.
  • Designing the company’s services and processes – in the service sector the product is often a process, the design of which, often, falls into the domain of operations management. In manufacturing sectors processes are designed to prepare a product for market.
  • Planning & controlling the operation – is the activity of deciding what the operation’s resources should be doing, then making sure they do it and as efficiently as possible.
  • Improving the performance of operations – continuous improvement is the responsibility of all operations managers with a focus on improving quality and reducing costs.

The overall aim of this course is to provide delegates with insights into the role of an operations manager, allow delegates to explore key aspects of operations management and help them improve their impact and value as an operation manager in current fast changing times.

Certificate of Attendance

On successful completion of this course you will be awarded Certificate of Attendance bearing the signatures from both the Trainer and the Organizer. This Certificate will testify your endeavour and serve towards your professional advancement.

Learning Methods & Small Sized Class for Best Result

It is our intention to ensure you achieve best learning result from this class. To do so we will strictly keep the class size small. We will present you with a range of interactive learning experiences including presentations, case studies, exercises and simulations.

Ably Led by International Expert Trainer
Alan Power

Alan Power
Award Winning General Manager

For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567

Course Outline (3-day)

Day One

Administration, introduction, course objectives & methodology

Operations Management

  • Exercise: what is operations management?

The Strategic Role of Operations Management

Operations Improvement

  • Exercise: simulating a business process;

The Toyota Production System

  • The three pillars of the Toyota Production System:
  • Just in Time(JIT)
  • Exercise: Calculating Takt time;
  • Jidoka
  • Culture – the critical role of organisational culture(JIT)

Day Two

Lean Operations

  • Exercises: SIPOC mapping, Process Sequence mapping, Spaghetti mapping and Value stream mapping;

A System for Workplace Organisation

  • Exercise: developing a product and creating a process to build it;

Quality Planning and Control

  • Exercise: how to calculate standard deviation;
  • Introduction to the Case Study company;
  • Deploying control charts to monitor business processes in the Case Study company;
  • Data collection and sampling tools;
  • Exercise: constructing a control chart using data from the Case Study company;

Process Improvement in the Case Study Company

  • Feedback systems to inform improvement activities;
  • Establishing improvement priorities;
  • Exercise: deploying tools and techniques to deliver business improvement;

Capacity Planning and Control

Action Planning: Exploring how to transfer learning to the workplace

Day Three

Manpower Planning & Control - The Human Side of Operations Management

  • Understanding the drivers of performance;
  • The purpose of Performance Appraisal;
  • The key to motivating people at work;
  • Exploring alternative approaches to people management;
  • Maintaining motivation in remote teams;
  • How to manage culture, commitment, competence and productivity of the operations team

Job Design and Work Organisation

Action planning: Transfer learning to the workplace


For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567

About Your Expert Trainer

Alan Power

Alan Power
Award Winning General Manager

Alan Power is an international corporate management trainer and consultant with over 30 years’ experience working in theUK service sector. He has a passion for operation excellence and is an expert in developing and deploying business improvement strategies including Lean and Six Sigma.

In the early years of his career he was a highly successful corporate trainer who led several initiatives to establish world-class corporate training capabilities for his employers. Today, he is able to draw on that experience when designing, developing and delivering corporate training programmes for his international clients.

Later in his career he became an advocate of Quality Management and, as a consequence, led a number of initiatives to introduce quality management strategies for his employer. This interest resulted in his appointment to a role as General Manager for a banking division, an appointment he used to demonstrate the many business benefits of adopting quality management and operation excellence strategies. His experience during this time forms the foundation of the case studies he uses today to illustrate quality management and operation excellence strategies during his training programmes. The success of his approach was demonstrated when the division he led won several awards, including:

  • The Digital Quality Award
  • The Quality Scotland Prize for Business Excellence
  • The Quality Scotland Award for Business Excellence

Alan’s final appointment in his corporate sector career was as Head of Quality Policy & Strategy, a head office role that gave him responsibility for deploying Business Excellence strategies throughout an organisation that employed over 86,000 staff. During this period he launched initiatives that today have resulted in his ex-employer becoming one of the leading practitioners of Lean Six Sigma in the UK.

In 2003 Alan set up his own management consultancy, MPOWER (UK) Ltd. offering training and consultancy in Service Excellence, Lean Operations and Six Sigma, in the UK, the Middle East and further afield. Alan has also been a part-time visiting lecturer at the University of Warwick where he lectured on Quality Management.

For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567

Attendee Profile

This training is not only for operations managers or factory managers who run operations; all managers in all sectors run some form of operation, for example: a finance manager’s operation processes invoices and other financial transactions, an HR manager’s operation processes recruitment, so if you are responsible for the management of processes then you are an operations manager.

It is designed for all managers: senior, middle, first line and supervisors in all sectors including: manufacturing, energy, financial services, healthcare, government departments, etc.

For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567

Updated Agenda and Effective Learning

To help you master operations management in current fast changing times, we have updated the agenda to address pressing issues in the market and present you with effective learning experience including case studies, exercises and simulations.

Ably facilitated by Alan Power, Award Winning General Manager, this course will enable you to:
  • Grasp the purpose of operations management and how to align operations management strategies with the organisation’s strategy (Operational Excellence)
  • Outline the approach for aligning the operation to meet the needs and expectations of the customer both internal and external (Service Excellence)
  • Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
  • Describe a number of approaches to improve the effectiveness of the human resource (Performance Excellence)
  • Appreciate alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)
Pre-course Questionnaire

A pre-course questionnaire will be sent to you upon your registration which will allows you to raise your specific areas of interest. Alan will review and analyse these in advance and address them during the workshops, seeking to fully satisfy your learning needs.

Certificate of Achievement

Upon the successful completion of this course, you will receive a Certificate of Achievement bearing the signatures from both the Trainer and the Organizer. This Certificate will testify your endeavour and serve towards your professional advancement.

Testimonials on Alan’s training: ”Neoedge exemplified that all training are achievable whether face-to-face or virtual. Materials were well presented and Alan Power was an expert in the field being taught.” - Barbados Public Workers’ Co-operative Credit Union Ltd.

For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567

Knowledge Partners

Oxford Business Group (OBG) is a global publishing, research and consultancy firm, which publishes economic intelligence on the markets of Latin America, the Middle East, Asia, and Africa.

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Event Endorser

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Media Partners

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For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567

The training will be hold at the hotel stated below. The course fee includes lunches, refreshments, full set of Course Material and Certificate, but does not include hotel guest room and travel cost.

It is recommended to book the hotel rooms early as there are only limited rooms available at discounted rate. Kindly contact the following for reservation:

Hilton Trinidad and Conference Centre

1B Lady Young Road, Belmont

Port of Spain Trinidad, W.I

Tel: +868 624 3211 Fax: +868 625 9710

Email: reservations.trinidad@hilton.com



For a copy of the FULL AGENDA, please send email to: hayat@neo-edge.com
Or please call us at Tel: +65 6980 8567


We suggest you to send registration or enquiries to us via hayat@neo-edge.com directly, which can enable us to respond faster than filling in the below Form. Thank you!

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