4th Customer Loyalty ASIA Programme & CRM Summit 2012
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第四届客户忠诚计划及CRM亚洲峰会 2012, 2012年九月25 － 26号 上海，中国, Renaissance Shanghai Yu Garden Hotel, SHANGHAI, CHINA,
25 -26 September 2012
第四届客户忠诚计划及CRM亚洲峰会 2012
2012年九月25 － 26号
上海，中国
“Optimizing LOYALTY & CRM knowledge and expertise sharing through varying industry perspectives in championing ASIA’s Next Generation of Consumers.”
NEOEDGE is proud to announce the return of CUSTOMER LOYALTY ASIA PROGRAMME & CRM for the year 2012. This summit comes after a successful roll out of Neoedge’s premier event in the year 2009 and has been running annually ever since. We will be exploring in-depth insights of emerging and established markets in Asia addressing the best practices, strategies, approaches, techniques, innovations as well as the current and future market for loyalty and CRM in this ever changing market. This summit will also serve as a platform for all national, international and independent companies to network and share business ideas and experiences.
精通开发和维护亚洲
新生代消费者的成功之
今年的亚洲客户忠诚度计划及客户关系管理峰会将于金秋时节回归上海举行。此峰会从2009年开始就成为亚 洲客户管理业的高端会议，并于每年秋季择地举办。我们将深入探索最新的市场见解，针对亚洲新兴和成熟 市场的最佳实践，策略，解决方案。本次峰会也将为所有国内外公司，企业提供一个共享的经营理念，经验 及交流的平台。
The following key areas will be addressed in depth with Real Examples and Case Studies:
- Global trends vs. loyalty in China and the rest of Asia
- Best Practices and case studies in Asia; Successful case sharing on execution and return on investment monitoring
- Trends for the next decade and engaging consumers in the next generation
- CRM Journey in emerging markets in the context of project, program & innovation as well as people, procedure, platform & tools
- Asia based coalition program
- Consumer and data analytics, insights management and customer segmentation
- Best practices for data collection set-up and data mining model
- Customer lifetime value development, customer lifecycle and communications
- Key methodology to improve traffic and converse traffic to sales
- New trends, innovation and analysis for mobile application & social network
- Measurement of relationship strength/quality via E-Channel, Marketing, Social Media & CRM
- Churn management and successful case study of customer retention in the Asian market
- CRM (Customer Relationship Management) vs. Customer Experience Management (CEM)
- Partnership marketing and value sharing
For Enquiries about the Agenda, Opportunities for Speaking, Media and Endorsement proposals:
Eugene Azucena
Marketing Manager
DID: +65 6557 9185
Email: eugene@neo-edge.com
GOLD SPONSOR:
KargoCard is the industry leader in the processing and distribution of prepaid cards in China. KargoCard specializes in marketing and promotion of prepaid and loyalty/membership cards for China’s large-scale brands. KargoCard’s proprietary platform for advanced processing has enabled China’s nationwide brands to offer world-class prepaid products. Headquartered in Shanghai, China, the company is privately held with venture backing from the CID GROUP and Global Catalyst Partners.
SILVER SPONSOR:
Energy Source Kaytune is a leading CRM solution provider in loyalty marketing and e-commerce. Founded in 2001, we have grown with the success of over 30 companies, i.e. China Eastern Airlines, Unilever, Zwilling, Mercedes-Benz. We offer expertise and services in marketing and loyalty programs to acquire new customers and retain loyal and profitable customers. Kaytune’s deep consumer insights, practical experience and proven capabilities of creativity, state-of-the-art technologies set our leading position in China Market.
银质赞助商
安瑞索思（中国）有限公司成立于2001年7月，如同我们的名称，我们总是不断的思考再思 考，期望为客户的品牌提供更强大有力的能量来源。 我们致力于为客户的互动沟通领域提供全面解决方案，通过安瑞索思所独创的互动沟通管理策 略，提供给客户完善整合的沟通策略。通过完美的创意表现，全新的技术应用，有效的媒体执 行，可度量的数据监测并将之完美融合，从而给用户带来顺畅的体验。
http://www.energysource-cn.com
LOCAL SPONSOR:
ChinaRewards is a leading loyalty management company in China. It is a strategic partner of China Union Pay(CUP). ChinaRewards operates a coalition points program with an extensive network of merchant partners that provides generous rewards to about 750 million CUP cardholders both inside China and globally. ChinaRewards aims to form alliance with all major international points programs to share and exchange benefits cross-border.
本土赞助商中国领先的忠诚度管理公司。中国银联的重要战略合作伙伴，并与全球重要积分计划建立了积分联盟，是中国目前唯一一个跨国界、跨行业的通用积分计划。它拥有一批重要的商户资源，为七点五亿中国银联卡友提供慷慨的多倍积分奖励，是买家和卖家的重要媒介。
ChinaRewards Company site：www.chinarewards.cn ; Program site：www.udian.cn
EVENT SUPPORTER:
The Coffee Bean & Tea Leaf was founded in 1963 in United States, California, Coffee Bean always uphold the “absolute best” belief, Coffee Bean in 2002 stationed in Shanghai, China, 30 stores have been opened in Shanghai.
Coffee Bean & Tea Leaf 始建于1963年美国的加利福尼亚，香啡缤一直秉持着“绝对最好”的信念，2002年香啡缤进驻中国上海，至今已在上海开设门店达30家。
积享通，国内领先的企业会员增值服务及忠诚度管理公司。2008年2月创立于中国深圳，由太合 控股及一家澳大利亚投资公司联合投资。公司总部位于深圳，凭借快速发展，目前公司已在上 海、广州、北京设立分公司。积享通致力于为企业创造和管理会员增值服务及会员忠诚度，以专 业的销售管理模式和市场推广经验，针对企业和会员特性提供全方位的会员增值服务和会员忠诚 度解决方案。
http://www.coffeebean.com
OFFICIAL MEDIA PARTNER:
The Wall Street Journal Asia is the leader in global business news for Asia. Since 1976, it has provided indispensable news and analysis of regional and global business developments for an influential pan-Asian audience of corporate and government decision-makers. The Journal Asia has been voted “most important business reading” amongst all international dailies in Asia in every “Business Elite Asia” study (formerly ABRS) since the survey’s inception in 1985.
4th Customer Loyalty Asia Programme & CRM Summit 2012 | Conference Date 25-26 September 2012 | SHANGHAI, CHINA
2012年第四届亚洲客户忠诚度计划及客户关系管理峰会 9.25-26 | 上海豫园万丽酒店
精通开发和维护亚洲
新生代消费者的成功之
Pre-Conference Workshop 24 September 2012
“Leading through Loyalty – building a profitable loyalty proposition into a strategic asset”
By Koos Berkhout, Independent Loyalty & CRM Expert
Former Senior Director of Capital One
Former Senior Director of Aimia
Workshop Uutline
A well-designed loyalty programme delivers benefits well beyond customer marketing. The most successful programme operators generate significant incremental profits by applying customer data in areas such as product development, channel management, ranging and merchandising. The key to success is to get the core programme right and have a well-planned roadmap for realising incremental value.
This workshop aims to equip participants with a good understanding of the potential benefits and techniques to (re-)design a loyalty programme for delivering significant incremental profits. The sessions will help participants tune their programme to the next generation of Asian consumers and utilise the data to secure sustained loyalty from this segment.
The day consists of three sections:
Part I: Choosing and fine-tuning your Loyalty Model
This section will provide an overview of different approaches to structuring and developing a programme. Industry examples are used to illustrate the pros and cons of each model. Topics covered include:
· How to (re-)design your loyalty programme for generating incremental profits
· The economics and options around rewards currency and programme management
· The role and requirements of partnerships in your programme
Part II: Developing the proposition and keeping it fresh
Continuous management and improvement of the programme is essential in securing on-going member engagement. This section will give examples of how programme operators in different sectors are developing their propositions and answer questions such as:
· How to determine whether your programme is successful and how to spot warning signals
· What lessons can be learnt from programme changes around the world
· What role do social and mobile media shaping play in effective loyalty propositions
Part III: Putting the data to work
The objective of the final section is to help participants construct or evaluate their roadmap for realising the full value of customer data. The session will cover the following topics:
· An overview of Customer Loyalty Analytics
· Comparing different techniques for programme ROI measurement
· Case studies in applying customer data in business decisions
Who Should Attend
Middle and senior executives in:
· Sales/Marketing
· Loyalty/Customer Management
· CRM/Database Marketing
· Research/Analysis
· Strategic Planning
· Business Development
· Product Management
· Promotion Management
From the following industries:
· Financial Services
· Retail and E-Commerce
· Telecommunications
· Travel & Hospitality
· Leisure, Entertainment and Gaming
· Business to Business
· Utilities
· Media
Koos Berkhout
With a career in loyalty spanning 18 years, Koos has gained hand-on experience in the development and management of some of the world’s best known loyalty brands. He has had the opportunity to work closely with companies in Europe, Asia and North America.
Previously, Koos worked for CapitalOne tasked with re-establishing its presence in the UK upmarket consumer segment. There he was responsible for initiating the Aspire campaign, launching a suite of credit card products aimed at Mass Affluent and High Net Worth consumers.
Before joining Capital One, Koos worked for Aimia in various roles. As a founding member of the Nectar start-up team he gained valuable experience in the design and launch of one of the world’s most successful coalition loyalty programmes. When Nectar launched, Koos set up its analytics and campaign management function. The teamprovides a leading analytics service to some of the UK’s best known brands in retail, services and consumer goods and runs over 2,500 targeted marketing campaigns per year.
Several years after its inception, Nectar’s Business Intelligence Unit started offering its services on a commercial basis beyond the scope of the Nectar programme. The unit currently operates as Aimia Intelligent Shopper Solutions, serving major retailand FMCG clients in the UK, US, Canada, Australia and continental Europe.
Before the launch of Nectar, Koos was Business Planning Director at Loyalty Management International. He led in-market programme development initiatives in various countries across Europe and Asia.
At Boston-based Alliance Development GroupKoos worked on co-branded credit card rewards programmes for US grocers and banks including Kroger, Ahold USA, Toys’R’Us, Bank of America and US Bank.
Koos started his career at Air Miles Netherlands where he was a member of the launch team, working in marketing and partner relationship management, and helped develop its database marketing unit. Nowadays, approximately 50% of Dutch households collect Air Miles at market leading brands in grocery, petrol and high street retail.
Koos has a Bachelor of Arts degree in Business Law, Banking and Finance from the HogeschoolvoorEconomische Studies in Rotterdam, the Netherlands and a Master of Business Administration degree from Western Carolina University in the United States of America.
Request for the COMPLETE SUMMIT BROCHURE HERE: enquiry@neo-edge.com
For Enquiries about the Agenda, Opportunities for Speaking, Media and Endorsement proposals:
Eugene Azucena
Marketing Manager
DID: +65 6557 9185
Email: eugene@neo-edge.com
历届回顾 2009-2011
Neo-edge已成功举办了3届亚洲客户忠诚度计划及客户关系管理（CRM）峰 会！我们首次举办此峰会的战略和目的是通过客户忠诚计划和CRM建立一座 品牌拥有者，销售商和消费者的桥梁。并取得巨大成功，此峰会已经成为 Neo-edge旗下最受追捧的峰会之一。牢记不断变化的消费趋势，技术，理念 和创新，亚洲客户忠诚度计划及客户管理峰会，已成为在亚洲各主要行业的年 度平台，咨询和服务公司以及媒体合作伙伴齐聚一堂，讨论忠诚度和客户关系 管理（CRM）行业发展到今天的关键问题，相互学习他们的成功故事，以及 他们的见解，观点和经验，以期引领行业！
大事记
§ 2009 – Neo-edge在上海举办了有史以来第一个客户忠诚度亚洲计划及客 户关系管理峰会。将忠诚度计划和客户关系管理的理念融入一个平台，给予一 个成功的企业吸引和留住每个消费者的急迫性和重要性
§ 2010 – 因为日益增长的需求和流行的主题，第二届亚洲客户忠诚度计划及 客户关系管理（CRM）峰会继续于中国上海举行。中国经济持续高速增长， 识别和适应各个消费市场的模式及趋势至关重要。
§ 2011 – 第三届客户忠诚度亚洲计划及客户关系管理（CRM）峰会被引入到 一个新的新兴市场 – 越南 – 胡志明市。随着新兴的东南亚地区消费者购买能 力和国内生产总值的高速增长，很明显，进入越南是Neoedge运作本次峰会 的战略举措
Conference Formats:
- Stand Alone Case Presentations by Key Experts in the Loyalty & CRM arena from various industry background
- Open Q & A portions
- Interactive Panel Discussions – Key Themes
- Conference Streaming by Key Industries
- Pre and Post Conference Workshops
- Exhibition Area
- One-On-One Sessions with Key Executives in Emerging and Established Markets (applicable for platinum and gold sponsors)
- Lucky Draw and Champagne Round Table
- Awards for Best Speaker, Best Delegate & Chairperson
This summit will feature experienced and insightful speakers from the LOYALTY & CRM Space including:
Founder of Customer Loyalty Program of Alipay, ALIBABA GROUP, CHINA
Customer Service Dept Deputy Manager, Green Town Zhejiang CHINA
General Manager, Coffee Bean & Tea Leaf SHANGHAI
Head of Customer Lifecycle Management, GLOBE TELECOMS, PHILIPPINES
Senior Director of Loyalty Products and Platforms, VISA Inc., USA
Head of Mobile – Greater China, GOOGLE
Vice President – Customer Relationship Management, Sime Darby Property Berhad, MALAYSIA
Vice President, ENERGY SOURCE KAYTUNE, CHINA
Head of Mobile Commerce and Partner Management, DIALOG AXIATA PLC, SRI LANKA
Director of Sales & Marketing, JINLING HOTELS & RESORTS CO., CHINA
FOUNDER, AIR CHINA FFP
Chief Executive Officer – CHINA REWARDS
Director of Sales and Business Development, SWAROVSKI ELEMENTS, CHINA
Director Advanced Customer Services Greater China, ORACLE CHINA
Head of Business Development China, MASTERCARD WORLDWIDE
CRM Coordinator, OPET Petroleum, TURKEY
There are limited speaking slots available for this summit. If you are interested in speaking at this summit, please email your complete contact details to:
Eugene Azucena, Marketing Manager – LOYALTY & Strategic Management
Telephone: +65 6557 9185
Email: eugene@neo-edge.com
Paper Submissions are still welcome!
Target Delegate Profile:
President, CXO, Director, General Manager, Manager and Head of
- CRM
- CLP
- Customer Service
- Customer Care and Interaction
- Sales & Marketing
- Client & Account Management
- Operations
- Business Development
- Strategic Planning
- Relationship and Communication
- Branding & Advertising
- Database
- Contact Centre
- Market & Consumer Research
- etc.
From various industries and sectors including
- Travel / Airlines / Hospitality / Car rental
- Bank / Credit Card / Insurance
- Telecom /IT/ E-commerce
- Retail (retailers, brands)
- Auto
- Manufacturing
- Pharmaceuticals
- Utilities
- Institute and Government
- Entertainment
- Other service industries
For Enquiries on Agenda & Participation:Eugene Azucena, Marketing Manager – LOYALTY & Strategic Management
Telephone: +65 6557 9185
Email: eugene@neo-edge.com
Summit will be addressing in-depth Real Examples and Case Studies:
- Global trends vs. loyalty in China and the rest of Asia
- Best Practices and case studies in Asia; Successful case sharing on execution and return on investment monitoring
- Trends for the next decade and engaging consumers in the next generation
- CRM Journey in emerging markets in the context of project, program & innovation as well as people, procedure, platform & tools
- Asia based coalition program
- Consumer and data analytics, insights management and customer segmentation
- Best practices for data collection set-up and data mining model
- Customer lifetime value development, customer lifecycle and communications
- Key methodology to improve traffic and converse traffic to sales
- New trends, innovation and analysis for mobile application & social network
- Measurement of relationship strength/quality via E-Channel, Marketing, Social Media & CRM
- Churn management and successful case study of customer retention in the Asian market
- CRM (Customer Relationship Management) vs. Customer Experience Management (CEM)
- Partnership marketing and value sharing
For Registration Enquiries, contact:Eugene Azucena, Marketing Manager – LOYALTY & Strategic Management
Telephone: +65 6557 9185
Email: eugene@neo-edge.com
GOLD SPONSOR:
KargoCard is the industry leader in the processing and distribution of prepaid cards in China. KargoCard specializes in marketing and promotion of prepaid and loyalty/membership cards for China’s large-scale brands. KargoCard’s proprietary platform for advanced processing has enabled China’s nationwide brands to offer world-class prepaid products. Headquartered in Shanghai, China, the company is privately held with venture backing from the CID GROUP and Global Catalyst Partners.
SILVER SPONSOR:
Energy Source Kaytune is a leading CRM solution provider in loyalty marketing and e-commerce. Founded in 2001, we have grown with the success of over 30 companies, i.e. China Eastern Airlines, Unilever, Zwilling, Mercedes-Benz. We offer expertise and services in marketing and loyalty programs to acquire new customers and retain loyal and profitable customers. Kaytune’s deep consumer insights, practical experience and proven capabilities of creativity, state-of-the-art technologies set our leading position in China Market.
http://www.energysource-cn.com
LOCAL SPONSOR:
ChinaRewards is a leading loyalty management company in China. It is a strategic partner of China Union Pay(CUP). ChinaRewards operates a coalition points program with an extensive network of merchant partners that provides generous rewards to about 750 million CUP cardholders both inside China and globally. ChinaRewards aims to form alliance with all major international points programs to share and exchange benefits cross-border.
中国奖励是中国领先的忠诚度管理公司。中国银联的重要战略合作伙伴，并与全球重要积分计划建立了积分联盟，是中国目前唯一一个跨国界、跨行业的通用积分计划。它拥有一批重要的商户资源，为七点五亿中国银联卡友提供慷慨的多倍积分奖励，是买家和卖家的重要媒介。
ChinaRewards Company site：www.chinarewards.cn ; Program site：www.udian.cn
EVENT SUPPORTER:
The Coffee Bean & Tea Leaf was founded in 1963 in United States, California, Coffee Bean always uphold the “absolute best” belief, Coffee Bean in 2002 stationed in Shanghai, China, 30 stores have been opened in Shanghai.
Coffee Bean & Tea Leaf 始建于1963年美国的加利福尼亚，香啡缤一直秉持着“绝对最好”的信念，2002年香啡缤进驻中国上海，至今已在上海开设门店达30家。
Delegate Fee
Please contact us at enquiry@neo-edge.com or customer service hotline at +65 6557 9166 for details.
Payment Terms
Payment must be made within 5 working days upon your registration in order to guarantee your seat. All payments must quote the delegate name and event code.
Payment can be made via the following ways:
Cheque
Made payable to NeoEdge Pte. Ltd.
Credit card
We accept Mastercard, Visa and American Express
Bank Transfer
Please refer to the Invoice for our Bank A/C detail.
All bank charges to be borne by payer. Please ensure that NeoEdge receives the full invoiced amount.
Unpaid registrations will be billed 40% of the registration fee if you do not attend the event. A complete set of the conference documentation in CD-Rom will be post to you.
Substitutions & Cancellations
Should you be unable to attend, you may substitute delegates at any time before the event at no extra charge. Alternatively, you may choose to credit the full value of your registration towards another NeoEdge event for up to 18 months from the date of issuance. No refunds will be available for cancellations.
GOLD SPONSOR:
KargoCard is the industry leader in the processing and distribution of prepaid cards in China. KargoCard specializes in marketing and promotion of prepaid and loyalty/membership cards for China’s large-scale brands. KargoCard’s proprietary platform for advanced processing has enabled China’s nationwide brands to offer world-class prepaid products. Headquartered in Shanghai, China, the company is privately held with venture backing from the CID GROUP and Global Catalyst Partners.
SILVER SPONSOR:
Energy Source Kaytune is a leading CRM solution provider in loyalty marketing and e-commerce. Founded in 2001, we have grown with the success of over 30 companies, i.e. China Eastern Airlines, Unilever, Zwilling, Mercedes-Benz. We offer expertise and services in marketing and loyalty programs to acquire new customers and retain loyal and profitable customers. Kaytune’s deep consumer insights, practical experience and proven capabilities of creativity, state-of-the-art technologies set our leading position in China Market.
http://www.energysource-cn.com
LOCAL SPONSOR:
ChinaRewards is a leading loyalty management company in China. It is a strategic partner of China Union Pay(CUP). ChinaRewards operates a coalition points program with an extensive network of merchant partners that provides generous rewards to about 750 million CUP cardholders both inside China and globally. ChinaRewards aims to form alliance with all major international points programs to share and exchange benefits cross-border.
中国奖励是中国领先的忠诚度管理公司。中国银联的重要战略合作伙伴，并与全球重要积分计划建立了积分联盟，是中国目前唯一一个跨国界、跨行业的通用积分计划。它拥有一批重要的商户资源，为七点五亿中国银联卡友提供慷慨的多倍积分奖励，是买家和卖家的重要媒介。
ChinaRewards Company site：www.chinarewards.cn ; Program site：www.udian.cn
EVENT SUPPORTER:
The Coffee Bean & Tea Leaf was founded in 1963 in United States, California, Coffee Bean always uphold the “absolute best” belief, Coffee Bean in 2002 stationed in Shanghai, China, 30 stores have been opened in Shanghai.
Coffee Bean & Tea Leaf 始建于1963年美国的加利福尼亚，香啡缤一直秉持着“绝对最好”的信念，2002年香啡缤进驻中国上海，至今已在上海开设门店达30家。
Exhibition
For optimum branding of your company, make use of the exhibition to be held in parallel with the conference. Take advantage of the opportunity to meet the key players in the industry while minimising your organisational expenditure. We are happy to send you more information.
Sponsorship Opportunities
As a sponsor, you position your company with a maximum level of exposure. There are various options on how you position your new products and meet your potential business partners.
- >> Platinum Sponsor
- >> Official Conference Badge Sponsor
- >> Delegate Stationery / Summit Bag Sponsor
- >> Session Sponsors
- >> Technology Sponsorship
- >> Teas / Coffees Sponsors
- >> Conference Dinner Reception / Cocktail Party
If you would like to discuss any of the sponsorship opportunities or put together a custom-built sponsorship package, please contact:
E-mail address:
albert@neo-edge.com
Albert Sudirgo, Business Development Group
Phone: +65 6557 9191
Fax: + 65 6557 9188
OFFICIAL MEDIA PARTNER:
The Wall Street Journal Asia is the leader in global business news for Asia. Since 1976, it has provided indispensable news and analysis of regional and global business developments for an influential pan-Asian audience of corporate and government decision-makers. The Journal Asia has been voted “most important business reading” amongst all international dailies in Asia in every “Business Elite Asia” study (formerly ABRS) since the survey’s inception in 1985.
Media Partners
ChinaTechNews.com has been operating since 1999, first as an online forum, then as an email newsletter, and finally as a full-fledged news website! ChinaTechNews.com distinguishes itself from other technology information providers through the diversity and accuracy of its IT and industry news, contextual and background information, and expert commentary, all of which is processed on a daily basis. Plus, ChinaTechNews.com is the only daily English-language technology website in the world–every business day we deliver thousands of words of insider info and news!
ChinaWirelessNews.com is the only English-language daily provider of pure mobile news and information about the booming wireless sector in China. Covering telecommunications, RFID, handsets, 3G, 4G, standards, new Chinese regulations, and hundreds of other different wireless-related topics, we deliver the most updated news to busy technology professionals.
MediaBUZZ Pte Ltd is an independent online publisher for Asia Pacific, focusing on digital media and marketing. Empowering e-marketers since 2004 in the vibrant, fast-paced electronic marketing environment, Asian e-Marketing includes trends, studies, reports, best practices, legislation affecting e-marketing, training the spotlight on companies‘ e-marketing campaigns, and e-marketing leadership profiles. Circulated twice every month to over 22,000 top management and decision-makers in Asia Pacific. Complimentary Subscription: http://www.mediabuzz.com.sg/subscription
ChinaRetailNews.com: Inflation is causing odd pricing models to erupt in China, and urbanization is pushing China’s youth to ask for new features in the products they buy. How does this affect China’s retail landscape and what sort of ways are domestic and foreign companies handling this booming growth?
ChinaRetailNews.com focuses on providing daily news convering retail news in China about banking & Payment, Clothing, Cosmetics, Department Stores, Electronics, FMCG, Food & Beverage, Furnishings, Health, Hotel & Travel, Law & Order, Logistics, Luxury Goods, and Supermarkets. For more information visit: www.chinaretailnews.com
RSS: http://www.chinaretailnews.com/feed/
About Us: http://www.chinaretailnews.com/about-us/
Contact Us: http://www.chinaretailnews.com/contact-us/
Capital Business Magazine is a B2B English monthly publication focusing on business best practices and is a publication accredited by the Dubai International Financial Centre (DIFC). It enjoys a sizable footprint in the Middle East on the strength of feature articles contributed by certified financial and business experts, as well as coverage of a broad spectrum of topics including banking, IT, oil & gas, real estate and construction, human capital, risk management, corporate finance and cash management, corporate governance, investments, IPOs, tools of trade and more.
China Economic Review magazine, published monthly since 1990, is the premier English-language China business magazine, offering unparalleled insight into China business news and information. The magazine has developed a reputation for delivering authoritative, objective and respected commentary and analysis on China economic news and trends. The magazine offers expert analysis of latest development, interviews with China experts, in-depth feature stories, and spotlight on China’s stock market industry overviews, with monthly supplements on the key sectors. China Economic Review was the Honorable Mention of the 2008 SOPA Award for Excellence in Business Reporting.
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals.The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues.http://www.crmxchange.com
CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips – all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. Website:www.customerservicemanager.com
LoyaltyMagazine.Com Loyalty Magazine is the indispensable information source for all loyalty and customer-focused professionals.
Read www.LoyaltyMagazine.Com and the printed edition of Loyalty Magazine (published three times a year) for the latest on reward schemes, customer acquisition & retention, customer data, CRM, call centres, green loyalty issues, mobile and social media rewards from international contributors with impressive industry track records.
To subscribe please call Maxine Wernick on +44 (0)1572 820088 or email subscriptions@cm-media.net.
ITevent is the largest source of conferences, exhibitions, seminars and training courses in IT field. Our goal is to bring fast and easy-to-use service to all IT professionals who are looking for most actual events in IT industry. To provide the best user experience we’ve focused on three main principles: Simplicity, Growth, and Scale. itevent.net
Clocate is a leading search engine and directory for worldwide conferences and exhibitions.
Loyalty Library (since 2004) is the the biggest and most reliable russian loyalty marketing web-resource, devoted to loyalty programs development, implementation and operational support. News from all over the world. Updated daily; published in Russian. http://loyaltymarketing.ru/
The Mind Commerce® mission is to provide customized research, consulting, training, and writing services for the telecommunications and IT industry within our areas of expertise. Mind Commerce clients include manufacturers, developers, service providers, industry organizations, and government. Mind Commerce partners include various leading firms in the telecommunications industry. Mind Commerce differentiates itself from its competition by meeting the unique needs of its clients through customized product development and service delivery.
www.mindcommerce.com
MediaBUZZ Pte. Ltd. is an independent online publisher for Asia Pacific, focusing on digital media and marketing. Empowering e-marketers since 2004 in the vibrant, fast-paced electronic marketing environment, Asian e-Marketing includes trends, studies, reports, best practices, legislation affecting e-marketing, training the spotlight on companies‘ e-marketing campaigns, and e-marketing leadership profiles. Circulated twice every month to over 22,000 top management and decision-makers in Asia Pacific.
Complimentary Subscription: http://www.mediabuzz.com.sg/subscription
Technology Marketing Corporation (TMC), is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).
TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com andEducation.TMCnet.com.For more information about TMC, visit www.tmcnet.com
The Wise Marketer web site aims to provide you with the news, analysis, research and resources you need to keep ahead of the game. All you need to do is register your free membership, and you’ll have everything you need in one place.http://www.thewisemarketer.com/about-us.asp
Renaissance Shanghai Yu Garden Hotel
159 South He Nan Road
Shanghai China 200010
T: 86 21 23218816/86 21 23218888*6816
F: 86 21 2321 8828
M: 136 0193 4901
E-mail: michelle.s.yang@renaissancehotels.com / rhi.shasy.doc@renaissancehotels.com
Contact: Michelle Yang
Director of Catering
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